Refund Policy

Overview

At InterviewCoder, we strive to provide a high-quality AI-powered interview assistant that meets your needs. We understand that software compatibility and user experience can vary, so we offer a comprehensive refund policy to ensure your satisfaction.

This Refund Policy outlines the conditions under which you may request a refund for your purchase of InterviewCoder.

Eligibility for Refunds

Lifetime Plan Refunds

For our Lifetime Plan, we offer a 14-day money-back guarantee. You may request a full refund within 14 days of your purchase if:

• The application does not work as advertised on your system
• You experience critical compatibility issues that prevent basic functionality
• The "stealth" features do not work as described
• The AI assistance features are fundamentally broken

Subscription Plan Refunds

For subscription-based plans (monthly or annual), refunds are available under the following conditions:

• Technical issues preventing the software from functioning within the first 7 days
• Billing errors or unauthorized charges
• Service outages lasting more than 24 consecutive hours (prorated refund)

Non-Refundable Items

Refunds will not be provided for:

• Change of mind or buyer's remorse
• Inability to use the software due to lack of technical knowledge
• System requirements not being met (compatibility information is provided before purchase)
• Issues caused by third-party software conflicts
• Expired refund periods

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at karanpeshwani7@gmail.com
2. Include your order number and reason for the refund request
3. Provide screenshots or detailed description of the issue (for technical problems)
4. Allow 2-3 business days for our team to review your request

All refund requests are reviewed on a case-by-case basis to ensure fairness and compliance with this policy.

Refund Processing

Processing Time

Once your refund request is approved:

• Credit card refunds typically process within 3-5 business days
• PayPal refunds are usually processed within 1-2 business days
• Bank transfers may take 5-10 business days depending on your bank

Refund Method

Refunds will be processed using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative solution.

Partial Refunds

In some cases, we may offer partial refunds for subscription services or when issues are resolved partially. The refund amount will be prorated based on the unused portion of your service.

Technical Support Before Refunds

Before processing a refund for technical issues, our support team will work with you to resolve the problem. This may include:

• Troubleshooting steps and guidance
• Software updates or patches
• Configuration assistance
• Workarounds for known issues

Many technical issues can be resolved through proper setup and configuration, and we encourage you to contact support before requesting a refund.

Subscription Cancellation

For subscription plans, you can cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

• You will continue to have access until the end of your current billing period
• No refunds will be provided for the remaining days in your billing cycle
• You can reactivate your subscription at any time

Chargebacks

We discourage chargebacks as they may result in additional fees and account restrictions. If you initiate a chargeback without first contacting us, we reserve the right to:

• Dispute the chargeback with evidence of service delivery
• Terminate your access to InterviewCoder
• Restrict future purchases

Please contact us first to resolve any issues before initiating a chargeback.

Contact Information

For refund requests or questions about this policy, please contact us:

Policy Updates

This Refund Policy may be updated periodically. We will notify users of significant changes via email or through our website. Your continued use of InterviewCoder after policy changes constitutes acceptance of the updated terms.

Last updated: November 4, 2025